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Friends Indeed

By Jon Harris In standard14th July, 2017 Friends Indeed

Friends Indeed   Every manager needs to grasp the difference between the separate concepts of ‘being friends’ and ‘being friendly’.  It’s rather hard to manage your friends, but it’s rather hard *not* to manage using a friendly manner. So where’s the line?  How do you know what to talk about, and in what manner; so

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3 Customer Service Sins in Just 10 Words

By Jon Harris In standard25th August, 2016 3 Customer Service Sins in Just 10 Words

3 Customer Service Sins in Just 10 Words   I was waiting to get served in the pub yesterday evening – hot day, nice garden, busy bar – and the customer next to me, whose turn it was, asked the bar staff member if she could order some food.  She was asked which table number

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TJHP says “Remain”

By Jon Harris In standard14th June, 2016 TJHP says “Remain”

This may come as a massive surprise – well, OK, maybe not – but TJHP says, Vote Remain. We’ll reply to all comments on this if anyone wants to talk.

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Geoid – Planet Earth and the difference between Management and Leadership

By Jon Harris In standard29th February, 2016 Geoid – Planet Earth and the difference between Management and Leadership

  I was recently working with a group of managers at a large manufacturer when a great example of the difference between management and leadership came up. We were working on an important conversation that needed to happen amongst team members.  The manager responsible for that area kept looking at the clock, acutely aware of

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A Tale of Two Managers

By Jon Harris In standard15th December, 2015 A Tale of Two Managers

A Tale of Two Managers Even those senior managers who don’t follow or like football should be honing their leadership skills via some observation of the fascinating dynamics on display in the media at present. I’m a fan of two teams at different levels in the football hierarchy, and after years of sustained success for

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When staff disagree with you…

By Jon Harris In standard11th December, 2015 When staff disagree with you…

When staff disagree with you…. There’s been an interesting and sad twist to the controversy about boxer Tyson Fury’s nomination for the BBC’s Sports Personality of the Year Award.   Andy West, a BBC reporter, has been suspended from work after joining the public chorus of criticism against his employer for including Fury on the Award

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Vauxhall helicopter crash – behavioural safety implications

By Jon Harris In standard26th November, 2015 Vauxhall helicopter crash – behavioural safety implications

The inquest into the tragic helicopter crash at Vauxhall in January 2013 is not yet finished, and I have not heard all the evidence.  But yesterday the press reported a couple of items from the evidence given in court which are very thought-provoking for safety behaviourists. We often think about the “Barriers” or the “Why-Not’s?”

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Calling London arts organisations – interns available

By Jon Harris In standard27th October, 2015 Calling London arts organisations – interns available

We are delighted to be managing, for the 9th successive year, work placements for MA students on the Goldsmiths’ University MA in Arts Management and Cultural Policy.  We’ll place 60+ students all over London’s arts world for 2-3 days per week for three months.  There is no cost to the host organisations, and the scheme

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This term now full at City Lit

By Jon Harris In standard8th September, 2014

Our Arts Administration courses at City Lit are now in full swing.  There are still places for January and April 2015.  See www.citylit.ac.uk for more details.

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Open courses coming up

By Jon Harris In standard8th September, 2014

TJHP and Louise Shepherd Associates will announce dates soon for open courses in management topics – stay in touch to find out more.